Return and Exchange Reference We encourage our customers to please read our Full Return & Exchange Policy for complete details and instructions.
Start a return here.
Final Sale Items
In order to maintain quality and hygiene standards, some items are Final Sale and cannot be returned or exchanged. Final Sale Items Include: panties, thongs, shapewear, swimwear, sale items, special offers, special orders, hosiery and adhesive products. We cannot accept returns or exchanges on these items. Please choose your size carefully when ordering these products and contact us with any questions that you may have. We also offer Fitting Assistance toll free at (800) 842-3990 M-F, 10-6PM.
A SPECIAL ORDER is any merchandise that is pre-ordered for a season and not yet available from the designer, or any seasonal merchandise not stocked in the store, but available for purchase from the designer. It is our pleasure to provide our customers with the opportunity to place a special order if there is an item we are do not currently have in stock. Stock availability is subject to change with the designer and we are routinely updating the sites seasonally offered merchandise. Once we receive your special order item, stock availability will be confirmed with the designer and your credit card will be charged for those items. At that time, you will receive an email confirmation of your special order items and their approximate ship date.
It is important to note that many of our items are imported products from international companies which sometimes require several weeks to receive.
Approximate shipping times are as follows: (see more shipping details)
- 7-14 days: In stock items (non-Special Order)
- 2-4 weeks: Special orders (most brands)
- 4-6 weeks: Bedhead and Chantelle
Ordering in Quantities
If you have placed an order for 4 or more items with the same style or size, we kindly request that you confirm your size with a bra fit specialist, as we will only accept up to 3 items to be returned with the same style or size combination.
Please do not hesitate to Contact us with any questions or concerns.
Thank you for considering Empreinte's Fine Lingerie in your search for intimate apparel!